Does the hype and focus placed on social media translate into real business value? A sobering investigation into the facts shatters the sentiment that those who hesitate on offering social customer service are missing out on immense opportunity.
Wednesday, June 10, 2015
Social Media Reality Check: Are Customer Service Execs Wasting Their Time and Money?
3:05 PM
Does the hype and focus placed on social media translate into real business value? A sobering investigation into the facts shatters the sentiment that those who hesitate on offering social customer service are missing out on immense opportunity.
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