While implementing a new workforce management program can dramatically improve your call center in a number of ways, if you don't transition correctly, it can be a disruptive experience for everyone.
Find out how to introduce a new scheduling process to your call center in a painless matter. Using this guide, you will be able to effectively:
- Get organized
- Involve your agents
- Share your strategy
- Put together a test plan
- Give time to adjust to the changes
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