Free eGuide: "6 Tips for Managing a Remote Workforce Guide"

How does the international team leader ensure that the necessary lines of communication stay up when there are thousands of miles and half a dozen time zones separating offices?

Video conferencing. By following a few simple tips, it's actually very easy (even intuitive) to boost productivity, enthusiasm and performance among your dispersed employees.

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Free eGuide: "Adapting to the Challenges of Our Changing Workforce"

"Adapting to the Challenges of Our Changing Workforce"

Workforce Mood Tracker™ Spring 2014 report.

More and more companies are using technology to enhance their talent management and to meet the needs of a rapidly changing, multi-generational, global workforce. In this Spring 2014 Workforce Mood Tracker survey, we looked carefully at the opportunities this new technology presents, and how it is helping employees to reshape their own sense of what is authentic and what will drive their engagement.

Download and learn:
How employees spot empty gestures and what they feel is authentic in recognition
What drives employee happiness at work and at home
What helps employees bridge second-year job disillusionment
How employees really feel about gamification

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Free eGuide: "The Top 5 Steps to Workforce Management Success"

"The Top 5 Steps to Workforce Management Success"

While implementing a new workforce management program can dramatically improve your call center in a number of ways, if you don't transition correctly, it can be a disruptive experience for everyone.

Find out how to introduce a new scheduling process to your call center in a painless matter. Using this guide, you will be able to effectively:

• Get organized
• Involve your agents
• Share your strategy
• Put together a test plan
• Give time to adjust to the changes

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Free eGuide: "The Top 5 Steps to Workforce Management Success"

"The Top 5 Steps to Workforce Management Success"

While implementing a new workforce management program can dramatically improve your call center in a number of ways, if you don't transition correctly, it can be a disruptive experience for everyone.
Find out how to introduce a new scheduling process to your call center in a painless matter. Using this guide, you will be able to effectively:

•     Get organized
•     Involve your agents
•     Share your strategy
•     Put together a test plan
•     Give time to adjust to the changes

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The Future of HR: Build a Smarter Workforce: Free On-Demand Webcast

"The Future of HR: Build a Smarter Workforce"

Today's changing workforce dynamics, economic challenges, and technological advances are placing immense pressure on business leaders to turn their focus on people - their most valuable asset - in order to remain competitive.

However, major shifts are changing the way we work – making work increasingly interconnected, instrumented, and intelligent. Each of these shifts are accelerating and magnifying problems we have today, and are creating entirely new obstacles for people and employers to overcome in the future.

Through open discussion, we will explore trends in the workforce and tackle some of the challenges that businesses face as they attract and engage individuals that are the right fit and unleash collaboration with smarter workforce solutions.

Join a panel of experts including Jonathan Ferrar, IBM Vice President, Smarter Workforce, to learn about:
Trends in the workforce
Attracting the very best talent and getting them productive fast
Sharing and locating collective knowledge to empower employees
Making data driven decisions
Moderator: Dyke DeBrie, Director of Marketing, Kenexa, an IBM Company

Panelists:
Jonathan Ferrar, Vice President, Smarter Workforce, IBM
Bill Erickson, Executive Vice President, Kenexa, an IBM Company
Bryan Chaney, Founder, CareerConnects

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Creating a Smarter Workforce for Market Leadership: Free On-Demand Webcast

"Creating a Smarter Workforce for Market Leadership"

With today's changing workforce dynamics and economic challenges, business leaders are turning their focus to their most valuable asset -- their people. Organizations who engage and motivate their people can achieve significant competitive differentiation and market leadership.

With a smarter workforce, your company can drive innovation to bring great products and services to market faster, resolve problems before they arise to improve customer satisfaction, and deepen sales relationships with new and loyal customers who routinely come back for more.
Learn how to quickly and easily identify the right people for the right jobs at precisely the right time.
Hear how personalized and social experiences can help activate your workforce to improve teamwork, unleash innovation and engage customers.
Discover how to build a framework to empower a vibrant workforce that delivers better business outcomes for competitive advantage—in the office, on the road or anywhere work takes them.
IBM executives, clients and industry experts will discuss how leading companies are building a smarter workforce and why it is key to an organization's growth and competitiveness. A Smarter Workforce is a Social Workforce.

Speakers:

Larry Bowden
Vice President
IBM Web Experience Software

Jonathan Ferrar
Vice President
IBM Smarter Workforce

Patrick Wright
Thomas C. Vandiver Bicentennial Chair
Darla Moore School of Business
University of South Carolina

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